Website & Web Design | Frequently Asked Questions

Do we provide support services?

Yes, DTech Solutions offers you support all year round Monday to Friday 8am - 6pm via phone, fax or online. Any questions regarding you website or email service will be answered in a professional timely manner.

I don't think a website will do anything for me, am I right?

No, many people overlook the various products, services, or business processes they can include on a website. Any communication or interactions that happen within your business can be made easier and more effecient by the web. Your business will save money and time while appealing to a much greater audience, the world.

How can a website benefit my business?

A website can acquire new clients. A website allows your business to expand beyond the geographic borders of your town or city. Potential clients can easily learn about the products or services that your business offers.

Serve your clients better. A website can be a resource to better serve your existing clients. For example, you can offer clients frequently updated news and information, provide documents for download, and even take orders or appointments 24 hours a day, 365 days a year.

Do you handle getting our domain name and a web host?

Yes, as professional designers and developers, we can register your domain name, i.e.: www.yourname.com, for you and also handle your hosting needs. This includes getting the entire site up-and-running on the Internet.

How do you ensure your client's needs are met?

We offer a personalized approach that ensures quick service and the elimination of as many problems and confusions as possible. As designers and developers, we want to ensure that you get answers to your questions and concerns and that your needs are actually met.

What do I need in order to have e-commerce on my site?

You must have a merchant account. The merchant account allows you to accept credit cards. We as web designers & hosters can set up a shopping cart and a secure web server. A shopping cart allows for online transactions. And the secure web server protects the information that is transferred over the Internet. Our project managers can help you with these and other e-commerce options.

Why does it matter how it looks as long as it works?

When you recieve a visitor to your site, they will instantly percieve the quality of your services or products. The first impression a client or potential client gets, depends on the appearance of your website. A visitor will be interested and explore your site if it is appealing and easy to navigate. You are marketing yourself and your business to the world over the Internet and it is important to look professional.

Must I call you every time I want to change my site?

No. DTech Solutions gives you a password-protected control panel that allows you to easily change text and pictures on your website online anytime, anywhere.

DTech Solutions, part of the Image Group